Privacy Policy

Man and Van Haringey Privacy Policy

This Privacy Policy explains how Man and Van Haringey collects, uses and protects personal data. It applies to all Man and Van Haringey customers and prospective customers within the Haringey area who use or enquire about our services, whether by telephone, online enquiry forms, messaging services or in person.

Man and Van Haringey acts as the data controller for the personal data described in this Privacy Policy. We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018, and to handling your personal data lawfully, fairly and transparently.

Personal data we collect

We collect and process different types of personal data about you when you contact us, request a quote or use our services. The categories of personal data we may collect include:

Identification and contact details, such as your full name, postal address, collection and delivery addresses, and any other address relevant to the move or transport service. We also collect your preferred contact details such as your mobile number, landline number or other contact number you choose to provide, and any email address you provide when you request a quote or booking.

Service and booking details, including the date and time of your move or transport, type and quantity of items to be moved, access information for the premises, parking requirements, special handling instructions and any information necessary to plan and deliver the requested service.

Payment and billing information, such as details required to process your payments and records of amounts charged and paid. Man and Van Haringey does not store full card details when third party payment processors are used.

Communication records, including the content of enquiries, quotes, confirmations, complaints, feedback and any other messages exchanged with us by telephone, text, messaging platforms or online forms.

Technical data, where applicable, such as basic device and usage information generated when you visit our online pages or use digital enquiry forms. This may include time and date of access, pages viewed and general location data based on IP address.

How we use your personal data and lawful bases

We only use your personal data where we have a lawful basis under data protection law. Depending on the circumstances, we may rely on the following lawful bases:

Performance of a contract. We process your data to provide our man and van services to you. This includes responding to enquiries, providing quotes, confirming bookings, planning routes, carrying out moves, issuing invoices and managing payments.

Legitimate interests. We may process your data where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests. This may include managing our business operations, improving our services, keeping appropriate records of moves completed, handling insurance queries and exercising or defending legal claims.

Legal obligations. We process certain information to comply with legal and regulatory requirements, including tax and accounting obligations and obligations relating to insurance and road transport regulations.

Consent. In limited cases, we may rely on your consent, for example for certain types of optional marketing communications. Where we rely on consent, you have the right to withdraw your consent at any time.

We do not carry out automated decision making or profiling that produces legal or similarly significant effects on you.

Sharing your personal data and data processors

We do not sell your personal data. We may share your data with selected third parties where necessary for the purposes set out in this Privacy Policy. These third parties act either as independent controllers or as data processors who process personal data on our behalf and under our instructions.

Service providers and contractors. We may share necessary information with drivers, porters or subcontractors who assist in delivering your move or transport service. They receive only the information required to perform their duties, such as your name, address, contact details and service requirements.

Payment processors. Where we use secure third party payment processors, your payment information may be processed by them to complete transactions. They are responsible for complying with payment security standards.

IT, hosting and communication providers. We may use external providers for email, messaging services, document storage and scheduling tools. These providers may act as data processors and are contractually required to protect your personal data and process it only on our instructions.

Professional advisers and authorities. In some cases we may share data with accountants, insurers, legal advisers, courts or regulatory bodies where this is necessary to comply with legal obligations, handle disputes or defend legal claims.

International data transfers. If any of our service providers are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place before transferring personal data, such as standard contractual clauses or equivalent protection measures required by data protection law.

Data retention

We keep your personal data only for as long as is necessary for the purposes for which it was collected, or as required by law.

For enquiry and quotation records, we generally retain data for a reasonable period to allow us to respond to follow up enquiries, manage potential bookings and keep track of quotes issued.

For booking and service records, including invoices, we retain data for the duration of our relationship with you and for a number of years afterwards, to comply with tax and accounting requirements, manage insurance matters and handle any complaints or legal claims.

For marketing and optional communications based on consent, we will retain your contact information until you withdraw your consent or object to processing, after which we will remove or securely anonymise your details unless they are also required for other lawful purposes.

When personal data is no longer needed, we will securely delete, anonymise or irreversibly de identify it.

Security of your personal data

We take appropriate technical and organisational measures to protect the personal data we hold from unauthorised access, accidental loss, alteration or disclosure. These measures include restricting access to personal data to those who need to know it, using secure systems for storage and communication where possible, and applying reasonable physical and digital safeguards.

While we take steps to secure your data, no method of transmission or storage is completely risk free. You are encouraged to avoid sending highly sensitive personal information where it is not necessary for the provision of our services.

Your data protection rights

Under data protection laws, you have a number of rights regarding your personal data processed by Man and Van Haringey. These rights apply to all our customers and prospective customers in the Haringey area, subject to certain legal limitations and exemptions.

Right of access. You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, along with information about how we use it.

Right to rectification. You have the right to request that inaccurate or incomplete personal data about you is corrected or updated.

Right to erasure. In certain circumstances, you may request that we delete your personal data. This right is not absolute and may be limited where we need to retain data to comply with legal obligations or to establish, exercise or defend legal claims.

Right to restriction of processing. You may have the right to request that we restrict our processing of your personal data in specific situations, for example while we are considering a request to rectify or erase your data.

Right to object. You may object to processing based on our legitimate interests, including any direct marketing activities. We will stop processing your personal data unless we can demonstrate compelling legitimate grounds which override your interests, rights and freedoms, or where the processing is required for legal claims.

Right to data portability. Where processing is based on your consent or on a contract and is carried out by automated means, you may request to receive your personal data in a structured, commonly used and machine readable format and to transmit it to another controller where technically feasible.

Right to withdraw consent. Where we rely on your consent to process personal data, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

If you wish to exercise any of these rights or have any questions about this Privacy Policy, you can contact us using the contact details provided on our usual communication channels. We may need to verify your identity before responding to your request.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or how we process personal data. Any changes will take effect from the date of publication. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

This Privacy Policy applies to all personal data processed by Man and Van Haringey in connection with services offered to customers and prospective customers in the Haringey area.