Terms and Conditions for Man And Van Haringey
These Terms and Conditions set out the basis on which Man And Van Haringey provides transport, loading, unloading, and related moving services to customers in the UK. By making a booking, the customer agrees to these terms, which are designed to create a clear understanding of what is included in the service, what is excluded, and how both parties should act before, during, and after a job. For the purposes of these terms, references to man and van services, van hire with driver, removals support, and similar wording all refer to the same type of service, unless stated otherwise.
These terms apply to domestic and commercial bookings, including single-item collections, furniture moves, general removal jobs, and transport-only work. They are written to be consistent with UK consumer law and transport requirements. If a separate written agreement has been made for a specific job, that agreement will apply alongside these terms, provided it does not conflict with them. Any verbal statement made by a representative will only be binding if confirmed in writing.
The customer must ensure that all information supplied at the time of booking is accurate and complete. This includes the collection and delivery addresses, access details, item descriptions, floor levels, parking restrictions, time constraints, and any special handling needs. If information is incomplete or incorrect, the service may need to be adjusted, and additional charges may apply. The company may refuse or amend a booking if the service requested is unsafe, unlawful, impractical, or beyond the agreed scope.
The booking process begins when the customer requests a quote or confirms a job. Any estimate provided is based on the information available at that time and may be revised if circumstances change. A booking is not secured until it has been accepted by the company and, where required, any deposit or prepayment has been received. The customer is responsible for reviewing the booking details carefully, including date, time, addresses, and the nature of the service. Errors noticed after confirmation should be reported as soon as possible so that the booking can be amended if operationally feasible.
For Man And Van Haringey, service availability may vary depending on vehicle size, driver allocation, traffic conditions, and existing commitments. The company will normally provide an estimated arrival window rather than an exact minute unless expressly agreed. While every reasonable effort is made to arrive on time, delays can occur due to circumstances outside the company’s control, including road closures, weather, accidents, or previous jobs running over. The company will keep the customer informed where practicable, but no guarantee is made that a service can start or finish at a specific time unless this has been clearly agreed in writing.
If the customer changes the scope of the move after booking, the company may revise the price, vehicle requirement, time allocation, or staffing levels. Examples include adding extra items, changing the collection or delivery point, requiring a larger van, or requesting additional carrying distances. The customer should not assume that extra work is included unless confirmed. If the job becomes materially different from the original booking, the company may treat it as a new booking or an amended booking subject to revised terms.
Payments must be made in the manner agreed at the time of booking or on completion of the job. Unless otherwise stated, the quoted price may be based on hourly rates, fixed fees, minimum charges, waiting time, mileage, tolls, parking costs, congestion charges, or a combination of these. Any quoted amount is exclusive of additional charges unless expressly stated. The customer is responsible for ensuring that payment can be made promptly and in full. Where cash, bank transfer, card payment, or another method is accepted, the company may require payment before unloading, before departure, or immediately after the service has been completed.
Additional charges may arise where the job takes longer than expected, access is restricted, items are heavier or more numerous than described, or the company is required to wait for keys, access, or instructions. Charges may also apply if the driver is directed to carry items up or down more floors than expected, dismantle or reassemble furniture not included in the quote, or make extra journeys at the customer’s request. Where parking or access costs are incurred in connection with the booking, the customer agrees to reimburse them unless they were included in the original quote.
Late payment may result in recovery action, and the customer may be liable for reasonable costs incurred in pursuing unpaid sums. If payment is not received when due, the company may withhold delivery, refuse to continue the job, retain goods only to the extent allowed by law, or charge interest on overdue amounts where legally permitted. Any dispute relating to an invoice must be raised promptly and in writing, and the undisputed part of the invoice must still be paid on time.
Cancellation rules are intended to be fair to both parties. If the customer wishes to cancel a booking, they should do so as early as possible. Where notice is given within an agreed cancellation period, no charge or a reduced charge may apply, depending on the type of service booked and any costs already incurred. If the customer cancels after the vehicle has been dispatched, or on arrival at the collection point, the company may charge a cancellation fee reflecting lost time, fuel, labour, and administration.
If the customer fails to be present, fails to provide access, or is unable to proceed with the booking when the vehicle arrives, this may be treated as a late cancellation or a wasted journey. The company is not responsible for delays caused by the customer, including missing keys, inaccurate addresses, unavailable lifts, unclear instructions, or third-party access issues. Where the company has reserved time for a booking, the customer acknowledges that short-notice cancellation can cause genuine loss.
If the company must cancel due to vehicle breakdown, staff illness, unsafe conditions, or events outside its reasonable control, it will aim to notify the customer as soon as reasonably possible and may offer an alternative time or date. The company is not liable for indirect losses arising from a cancellation, although any prepayment for the cancelled element of the service will normally be refunded if no work has been carried out, subject to any non-recoverable costs already incurred and any legal rights the customer may have.
Liability is limited in accordance with applicable UK law. The company will take reasonable care when handling goods, but the customer accepts that moving items inevitably involves some risk. Unless otherwise agreed in writing, the company is not responsible for pre-existing damage, items packed by the customer, fragile goods not declared as fragile, or loss arising from inaccurate information provided at booking. The customer should ensure that valuables, cash, jewellery, documents, and irreplaceable items are kept with them and not included in the load unless specifically agreed.
The company is not liable for damage caused by items being improperly packed, insufficiently protected, or structurally weak. This includes furniture that is old, unstable, flat-packed, badly assembled, or likely to collapse when moved. The customer should remove shelves, secure doors, empty drawers where necessary, and disconnect appliances only where safe to do so. If the company assists with dismantling, reassembly, or appliance movement, that assistance is provided on a reasonable-efforts basis only and does not amount to a guarantee that the item will function afterwards.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Subject to that, the company will not be responsible for consequential losses such as loss of profits, loss of business, missed appointments, emotional distress, or indirect financial loss. Any claim for damage must be reported as soon as reasonably possible and supported with evidence, including photographs and a description of the issue.
Waste removal and disposal services are subject to applicable environmental and waste regulations. Where the company is asked to remove unwanted items, the customer must accurately describe the material to be collected and confirm that it is lawful to transport and dispose of those items. The customer must not present hazardous, illegal, explosive, corrosive, contaminated, or otherwise prohibited waste unless this has been expressly agreed in advance and can be handled lawfully. The company may refuse to collect anything that could create risk to people, property, or the environment.
In the context of man and van removals and related clearance work, the customer remains responsible for ensuring that the waste handed over is accurately described and separated where necessary. Electrical goods, mattresses, upholstered items, paint, chemicals, clinical waste, gas cylinders, batteries, asbestos, and similar regulated materials may require special handling or may not be accepted at all. If the company reasonably believes that a load contains prohibited or misdescribed waste, it may suspend the service, decline collection, or charge additional costs arising from compliance checks, delays, or lawful disposal requirements.
The customer agrees not to use the service to dispose of waste illegally or in a way that could result in environmental harm or regulatory breach. Title to waste may pass only where lawful and only when the company has accepted the items for disposal. If the service includes tipping or disposal at a licensed facility, the customer acknowledges that the company may need to follow route, weighbridge, documentation, or sorting requirements. The customer may be charged for lawful disposal fees and any related administrative costs. If the company is required by law to retain records, the customer agrees to provide information reasonably needed for compliance.
All goods remain at the customer’s risk unless damage is caused by the company’s proven negligence and within the limits set out in these terms. The customer must make sure that items are ready to move, accessible, and suitable for transport. Where necessary, the company may use blankets, straps, trolleys, and other equipment to carry out the work safely, but this does not remove the customer’s responsibility to prepare items appropriately. The company may decline to carry unsafe loads, excessively heavy items, or goods that could endanger staff, property, or the vehicle.
Where parking, permits, lifts, keys, or building access are required, the customer must arrange them in advance unless otherwise agreed. Delays caused by access problems may result in extra waiting charges or rescheduling. If a property manager, concierge, neighbour, or third party controls access, the customer must ensure that the company has the necessary permission to load or unload. The company is not responsible for losses caused by restricted access, missing permits, or rules imposed by buildings or estates that were not disclosed in advance.
These terms may be updated from time to time. The version in force on the date of booking will generally apply to that booking unless a later change is required by law or explicitly agreed by both parties. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in effect. No failure or delay by the company in enforcing any right will be treated as a waiver of that right.
These Terms and Conditions, and any dispute or claim arising from or connected with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction unless applicable law provides otherwise. By placing a booking, the customer confirms that they have read, understood, and accepted these terms as the basis of the service provided by Man And Van Haringey and associated van moving services.