Man and Van Haringey Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Haringey provides removal, transport and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, firm or company who requests or uses our services.

We, us, our means Man and Van Haringey providing removal and transport services.

Services means any removal, transport, loading, unloading, packing, unpacking, or related services we provide.

Vehicle means any vehicle used by us to perform the services.

Goods means any items, belongings or property that we are requested to move, transport or otherwise handle.

2. Scope of Services

We provide man and van and small removal services including loading, transport and unloading of goods. Additional services, such as packing, furniture dismantling and reassembly, and waste removal, may be available by prior agreement and may incur additional charges.

We reserve the right to refuse to move any goods which in our reasonable opinion are unsafe, illegal, hazardous, or likely to cause damage to the vehicle, premises, our staff or other goods.

3. Booking Process

All bookings must be made in advance and are subject to availability. A booking is only confirmed when we have accepted your request, agreed the date, time, type of service and charges, and you have accepted these Terms and Conditions.

When making a booking, you must provide accurate and complete information, including:

Full collection and delivery addresses, including access details and any parking or loading restrictions.

The nature, approximate quantity and size of the goods.

Details of any heavy, fragile, or high-value items.

Information about stairs, lifts, narrow access points or other factors that may affect the job.

We will rely on the information you provide when estimating the duration and cost of the service. If the information is inaccurate or incomplete, we may adjust the price, extend the time required, or, in serious cases, refuse to carry out part or all of the service.

4. Quotations and Pricing

Any quotation we provide is based on the information supplied by you and is usually expressed as either an hourly rate or a fixed price.

Quotations do not include congestion charges, tolls, parking fees, penalty charges, storage costs, packing materials, or additional labour unless specifically stated. These costs may be added to the final charge if incurred during the service.

We reserve the right to amend any quotation prior to the service if:

You change the date, time, address, or scope of the work.

We have to undertake additional work not originally agreed.

Access conditions differ from those described at the time of booking.

Waiting time is incurred beyond what is reasonable in the circumstances.

All prices are stated exclusive of any applicable taxes unless expressly stated otherwise.

5. Payments and Charges

Unless otherwise agreed in writing, payment is due on completion of the service on the same day. We may require a deposit or full payment in advance to secure your booking, particularly for larger moves or at busy times.

We accept the payment methods that we notify you of at the time of booking. You are responsible for ensuring that sufficient funds are available and that payment details are correct.

If payment is not made when due, we may:

Refuse to start, continue or complete the service.

Retain goods until payment has been received in full.

Charge interest on overdue amounts at a reasonable rate permitted under English law, from the due date until payment is received in full.

You are responsible for any bank charges or fees arising from payment attempts or failures imposed by your bank or payment provider.

6. Cancellations and Changes

If you need to cancel or amend your booking, you must notify us as soon as possible.

For standard bookings, the following cancellation charges may apply:

More than 48 hours before the scheduled start time: no cancellation fee, and any deposit paid may be refunded or transferred to a new date at our discretion.

Between 24 and 48 hours before the scheduled start time: we may retain part or all of any deposit paid, or charge up to 50 percent of the estimated service cost.

Less than 24 hours before the scheduled start time, or failure to be present at the agreed time and place: we may charge up to 100 percent of the estimated service cost.

For larger or long-distance moves, or for services booked at peak times, alternative cancellation terms may be agreed and confirmed at the time of booking.

We will use reasonable efforts to accommodate changes to the date, time or scope of your booking, but changes are subject to availability and may result in revised pricing.

We reserve the right to cancel or postpone a booking in the event of circumstances beyond our reasonable control, such as severe weather, road closures, vehicle breakdown, staff illness, accidents, or other events of force majeure. In such cases, we will offer an alternative date or a refund of any pre-paid charges for the affected service, but we will not be liable for any indirect or consequential losses you may incur.

7. Customer Responsibilities

You are responsible for:

Ensuring that you or a responsible adult is present at collection and delivery addresses to supervise the move and check goods.

Ensuring that the premises are accessible, safe, and that sufficient parking is available or arranged where required.

Packing and securing your goods properly, unless you have booked a packing service from us.

Disconnecting and preparing appliances, electronics, and other items in accordance with manufacturers' instructions.

Notifying us of any items requiring special handling, such as fragile, antique, high-value or unusually heavy goods.

You must not request us to transport any prohibited, illegal or hazardous items, including but not limited to explosives, flammable gases or liquids, chemicals, drugs, firearms, live animals, or perishable food items likely to spoil during transit.

8. Our Responsibilities

We will provide the services with reasonable care and skill, using competent staff and suitable vehicles for the type of work agreed.

We will take reasonable steps to protect your goods and property from damage during loading, transport and unloading. However, we are not responsible for normal wear and tear, or for damage arising from inherent defects or pre-existing conditions of items or premises.

We will make reasonable efforts to adhere to agreed timings, but all timings are estimates and may be affected by traffic, access, weather, or other factors outside our control. We do not accept liability for delays, loss, or inconvenience arising from such circumstances unless expressly agreed in writing.

9. Liability for Loss or Damage

Our liability for loss of or damage to goods is subject to the following conditions:

We will be liable only for loss or damage caused by our negligence or breach of contract while the goods are in our custody and control.

You must inspect your goods and premises as soon as reasonably possible after completion of the service. Any visible loss or damage must be reported to us in writing within a reasonable period after completion, and in any event no later than seven days.

Our liability for loss or damage to goods, where established, will be limited to a reasonable repair or replacement cost, subject to any applicable exclusions and limitations set out in these Terms and Conditions.

We will not be liable for:

Loss or damage arising from your failure to pack goods adequately, unless we have provided a packing service.

Loss or damage to goods that are fragile or easily damaged, unless we were advised of their nature in advance and we have specifically agreed to handle them with special care.

Loss or damage to items of high value such as jewellery, money, important documents, artworks, or collections, unless we have explicitly agreed in writing to transport such items and suitable arrangements have been made.

Loss or damage caused by wear and tear, inherent defects, faulty construction, poor condition, or pre-existing damage.

Loss of profits, loss of business, consequential or indirect losses, however caused.

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited or excluded under applicable law.

10. Parking, Fines and Access

You are responsible for arranging suitable parking and access at collection and delivery addresses where possible. If parking permits, visitor passes or specific loading arrangements are required, you should obtain them in advance.

If our vehicle receives a parking ticket, penalty charge, or similar fine as a direct result of insufficient parking arrangements or instructions provided by you, we may charge the amount of such fine to you, together with any reasonable administration costs.

We are not responsible for delays or additional time incurred due to poor access, blocked routes, or other access difficulties. Additional time arising from such issues may be chargeable at our applicable hourly rate.

11. Waste Regulations and Disposal

We operate in accordance with relevant UK waste and environmental regulations.

We are not a general waste disposal company. We will only remove waste or unwanted items by prior agreement and in compliance with the appropriate regulations.

You must not place hazardous, prohibited or regulated waste among your general household or office goods. Such items include but are not limited to chemicals, paints, solvents, asbestos, gas cylinders, batteries and clinical waste.

Where we agree to remove waste or unwanted items as part of the service, additional charges may apply for handling, transport and lawful disposal. We may refuse to remove any items that we reasonably believe to be unlawful, hazardous or not suitable for disposal through our normal channels.

12. Time Limits for Claims

Any claim for loss, damage or other complaint relating to our services must be notified to us in writing within seven days of completion of the service. You must provide reasonable details and evidence to support your claim. We are not obliged to consider claims made outside this period unless required by law.

13. Insurance

We maintain appropriate insurance cover for our business and vehicles in accordance with UK law. However, our insurance may not cover all types of goods or values. You are strongly advised to arrange your own insurance cover for high-value, fragile or special items, or for the full replacement value of all goods being moved.

14. Complaints

If you are dissatisfied with any aspect of our service, you should raise the issue with us as soon as possible so that we have an opportunity to address your concerns. We will review your complaint and respond within a reasonable time. Making a complaint does not affect your statutory rights.

15. Data Protection and Privacy

We will collect and use your personal information only for the purposes of managing bookings, providing services, processing payments and communicating with you. We will take reasonable steps to keep your information secure and will not sell or share your details with third parties except where necessary to provide the service or where required by law.

16. Variation of Terms

We may amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking. Updated terms may be published by us and will apply to future bookings made after the date of any change.

17. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision will be deemed deleted, and the remaining provisions will continue in full force and effect.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

19. Entire Agreement

These Terms and Conditions, together with any written quotation or confirmation of booking issued by us, represent the entire agreement between you and us in relation to the provision of our services. No verbal statement or representation made by us or on our behalf shall be binding unless confirmed in writing.